Frequently Asked Questions
Everything you need to know about your TaoTronics experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-7 business days. Shipping costs are calculated at checkout, but we offer free standard shipping on all orders over $50 within the contiguous United States.
What is your return policy for electronic products?
We provide a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.
Do TaoTronics products come with a warranty?
Yes, all our electronics come with a standard 12-month warranty. You can also extend your warranty by registering your product on our official website within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How can I track my order status?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
My device is not pairing; what should I do?
First, ensure your device is fully charged. Reset the Bluetooth connection by 'forgetting' the device in your phone settings and putting the TaoTronics device back into pairing mode. Detailed reset instructions are available in your user manual.